Help Center & Documentation
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Find answers to common questions about our institutional-grade solar investment platform and VIP services.
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1. What is Solarix Global?
Solarix Global is a decentralized energy investment platform that transforms renewable energy infrastructures based on solar energy and wind turbines into investable assets.
Thanks to its production-based income model, it offers a sustainable and scalable profit structure based on real energy production. The platform combines clean energy transformation with financial value, providing investors with long-term growth and stable return targets.
2. How does Solarix Global generate revenue?
Solarix Global generates its revenue from infrastructure projects based on electricity production from solar panels and wind turbines. The energy produced is offered for sale in relevant markets, creating a regular cash flow.
Investment plans on the platform are structured based on this production-based revenue model. Thus, the earning system is based on an economic model driven by real energy production and performance.
3. Which energy infrastructures does the platform invest in?
Solarix Global invests in renewable energy infrastructures consisting of high-efficiency solar power plants and modern wind turbines. These assets consist of projects that perform actual electricity generation and have long-term operational performance.
The portfolio structure is created considering sustainable energy production, scalable capacity, and stable cash flow potential.
4. How are returns calculated?
Returns are calculated through structured investment plans based on production performance obtained from solar energy and wind turbines.
Each plan offers a daily earnings model within the framework of the determined duration and rate. Distributions are created taking into account system performance, operational sustainability, and plan conditions.
Earnings are automatically calculated in line with the investor's active plan and reflected on the user panel.
5. What is Solarix Global’s long-term vision?
Solarix Global’s long-term vision is to transform renewable energy infrastructures into globally accessible and investable assets. The platform aims to create a sustainable and scalable investment ecosystem by integrating clean energy production with a financial growth model.
By positioning itself at the center of the energy transition, it aims to provide both environmental impact and long-term value creation.
Account & Registration
1. How to register on the platform?
To register for Solarix Global, simply click the “Register” button on the home page and fill out the registration form.
After setting a name, email address, and a strong password, your account will be created. If necessary, email verification is completed to provide access to the user panel.
2. Is account verification required?
After registering on the platform, the basic account creation process is completed. For security and transaction reliability, additional verification steps may be requested in certain cases.
Specifically, 2FA verification procedures may be applied during withdrawal transactions, security updates, or account protection processes. These processes are carried out to protect user assets and ensure platform integrity.
3. Can I open more than one account?
Yes, users can create multiple accounts on the platform. There are no restrictions on the number of accounts.
Users can use multiple accounts to create different investment strategies or manage their portfolios separately.
4. How can I reset my password?
You can start the password reset process by clicking on the “Forgot Password” option on the login screen. You can securely create your new password via the link sent to your registered email address.
It is recommended to use a strong and unique password for your account security.
5. How can I update my account information?
You can update your account information from the “Profile” or “Account Settings” section in your user panel.
For security purposes, some changes (e.g., email or wallet address updates) may be subject to additional verification steps. This process is implemented to protect user assets.
6. How can I close my account?
To close your account, you can contact the support team via your user panel or create a request through our official support channel.
Active investment plans and pending transactions may need to be completed before the closing process. Account closure requests are processed after security verification.
Investment & Plans
1. How can I invest?
To invest, after logging into your account, you need to select the package that suits you from the “Investment Plans” section.
After completing the payment process in accordance with the package you have chosen, your investment will be automatically activated and the daily earning process will begin.
2. What is the minimum investment amount?
The minimum investment amount on the platform is 50 USD. Users can start the investment process by choosing any of the investment packages of 50 USD and above.
Higher amount packages may offer different earning rates and advantages depending on the plan structure.
3. How are daily earnings rates determined?
Daily earnings rates are calculated according to the pre-determined plan conditions based on the selected investment package. Each package may vary in terms of investment amount, duration, and return rate.
Users can clearly view the daily earnings rate and total return potential of the relevant package in the “Packages” section before investing.
4. How long is the investment period?
At Solarix Global, each investment package is structured with a specific maturity period. Packages provide investors with different return periods by offering short, medium, and long-term options.
The duration of your chosen package, the daily earning rate, and the total return target are clearly stated on the investment screen. Users can see the package duration and return plan in detail before making an investment.
5. Can I purchase more than one plan at the same time?
Yes, users can purchase multiple investment packages at the same time. The platform allows for portfolio diversification through different packages.
This way, investors can simultaneously manage plans with different amounts, durations, and return rates. All active investments can be viewed and tracked individually via the user panel.
6. When will earnings be reflected in my account?
Earnings are reflected in your account instantly and every second in accordance with your active investment package.
The system automatically calculates the earnings based on the determined return rate and ensures they are displayed in real-time on your user panel. This allows you to track your investment performance without interruption.
Wallet & Payments
1. Which cryptocurrencies or payment methods are accepted?
Payments can be made via the platform using the following cryptocurrencies:
BTC, DOGE, TON, USDT (TON), SOL, ETH (Base), ETH, ETC, BUSD, USDT (BSC), BNB, and USDT (TRX).
Users can select their preferred coin during payment and transfer it to the wallet address generated by the system. It is important to ensure that the correct network and coin are selected before making the transaction.
2. How to add a wallet address?
To add a wallet address, Two-Factor Authentication (2FA) must first be active on your account.
After 2FA is enabled, you can add your wallet address for the relevant cryptocurrency by going to the “Wallet Settings” section in the user panel.
For security purposes, a verification code is required during address registration. This practice is mandatory to prevent unauthorized access and protect user assets.
3. How to change the wallet address?
To change the wallet address, the 2FA (Two-Factor Authentication) feature must be active on your account.
You can update your current address from the “Wallet Settings” section in the user panel. For security reasons, you will be asked to enter a 2FA verification code during the address change.
This practice is implemented to increase account security and prevent unauthorized withdrawal transactions.
4 Are there transaction fees?
The platform does not charge any additional commission on deposit transactions. However, transaction fees (network fees) determined by the relevant network may apply depending on the blockchain network used.
For withdrawal transactions, a minimum network fee deduction may apply depending on the selected cryptocurrency and network structure. Current fee information is clearly displayed to the user during the transaction.
Withdrawal Transactions
1. How can I withdraw money?
To withdraw money, you need to go to the “Withdrawal” section in your user panel and select the cryptocurrency and amount you wish to withdraw.
For transaction security, it is mandatory to enter a 2FA verification code during the withdrawal request. Approved withdrawal requests are processed by the system and sent to your registered wallet address.
2. What is the minimum withdrawal amount?
The minimum withdrawal amount on the platform is 10 USD. Users can request a withdrawal for balances of 10 USD and above.
Withdrawal transactions are sent to the registered wallet address after security verification.
3. How long does the withdrawal process take?
Withdrawal requests are processed after the system approval process and are usually transmitted to the blockchain network within a short time.
Processing time may vary depending on the selected cryptocurrency and network congestion. After the withdrawal request is approved, the transfer status can be tracked via the relevant blockchain network.
4. Why does my withdrawal request appear as pending?
Withdrawal requests may briefly appear as “pending” as they go through the system check and transaction approval process.
This situation usually occurs due to system congestion, routine security checks, or transaction queuing before transmission to the blockchain network. Once the approval process is complete, the withdrawal transaction is automatically processed.
5. Are there daily or monthly withdrawal limits?
There are no fixed daily or monthly withdrawal limits set for standard users on the platform. Users can request withdrawals based on their available balance.
However, within the scope of system security and operational processes, unusual transaction movements may be subject to a control mechanism.
Referral Program
1. How does the referral program work?
The Solarix Global referral program allows users to invite new members by sharing their unique referral link.
Commission earnings are automatically generated by the system based on the transactions of users who register and invest through the referral link. All referral income can be viewed instantly on the user panel.
2. What is the referral commission rate?
Solarix Global offers a referral commission system based on 4 levels and 10 depths of volume. You earn commissions on the investments of users who register through your referral link.
At the starting level, commission rates are 3% for level 1, 1% for level 2, 0.50% for level 3, and 0.25% for level 4. As your total investment volume increases, these rates gradually rise and can reach up to 4% / 2% / 1.5% / 0.75% at the highest level.
All commission earnings are automatically calculated by the system and displayed instantly on your user panel.
3. How can I track my referral earnings?
You can track your referral earnings instantly from the “Referral” section in your user panel.
In this section, the number of users you invited, active investing referrals, and the total commission amount you earned are displayed in detail. All calculations are performed automatically by the system and updated in real-time.
Security
1. How can I change my password?
To change your password, you need to log in to the “Profile” or “Account Settings” section in your user panel.
You can create your new password by entering your current password and confirm the change. For your account security, it is recommended to choose a strong password that is difficult to guess and not used on other platforms.
2. How to enable Two-Factor Authentication (2FA)?
To enable the 2FA feature, you need to log in to the “Security Settings” section in your user panel.
By starting the 2FA activation from here, you can scan the QR code provided by the system with Google Authenticator or a similar verification application. You can activate 2FA by entering the verification code generated by the application into the relevant field.
When 2FA is enabled, additional security verification is provided for critical operations such as adding a wallet and withdrawal transactions.
3. How can I increase the security of my account?
To increase your account security, it is recommended to use a strong and unique password, activate the 2FA (Two-Factor Authentication) feature, and not share your login information with third parties.
Additionally, it is important to log in only through the official Solarix Global website and not click on suspicious links. Regular security checks and system protection mechanisms are provided by the platform.
4. How are my data and assets protected?
Solarix Global uses advanced security protocols and encryption technologies to protect user data and digital assets. The system infrastructure is regularly monitored, and protection mechanisms are implemented against potential risks.
Additionally, additional verification steps are activated for critical transactions to prevent unauthorized access. The platform adopts maintaining user security at the highest level as a priority principle.
Still have questions?
Our elite support team is available 24/7 to assist with complex inquiries or institutional custom requirements.
